There are a few possible reasons for double charges:
Multiple payment methods added.
If you have more than one payment method connected (for example, different cards, Apple ID, or Google accounts), duplicate charges may occur.Overlapping subscriptions.
If a Moonly Plus monthly or annual plan wasn’t canceled after purchasing Lifetime access, the system may still renew the old subscription.Different items were purchased.
You may have bought both a subscription and a one-time consumable product, such as a course or a personal yearly forecast.
If you notice that you were charged twice:
Please contact us through the in-app Support section or via [email protected].
Share payment receipts for both transactions. You can find these receipts:
In your e-mail inbox.
On the following platforms:
Android: pay.google.com
We will review your Moonly account, verify the charges, and assist with the refund process 🌕✨
