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I was charged twice
I was charged twice

My payment was double debited

Natalie avatar
Written by Natalie
Updated over a week ago

There are two main reasons for double debits:

1) several different payment methods were added to your account;

2) Moonly Plus monthly or annual subscription was not canceled after the Lifetime purchase.

If you were charged twice, please contact us via the Support section and send payment receipts for both payments. You may find these receipts with the purchase confirmation via your e-mail inbox or via (iOS) / (Android).

We will check your Moonly account and help with the refund 🌕✨

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