How to get a refund

Natalie avatar
Written by Natalie
Updated over a week ago


You can request a refund, but this process is totally controlled by Apple. Please follow these steps:

  1. Sign in with your Apple ID

  2. Tap "Report" button next to the Moonly app

  3. Follow the instructions and submit your request

If you have an active subscription then you can cancel it (if you have a lifetime, you don't need to) via Device Settings → Your name → Subscriptions. In Active subscriptions, tap on the Moonly app and choose Cancel Subscription.

You can also use this form to make a full refund request.


Please provide your payment receipt from Google Play (you may find it in your e-mail inbox and via or tell us the e-mail address associated with your Google Play account.

With this information, we'll be able to proceed with initiating a refund for you ✨

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