Skip to main content

Restore purchase

I previously made a purchase and am looking to restore it

Natalie avatar
Written by Natalie
Updated over a month ago

There are two types of purchases in Moonly that may require restoration:

  1. Moonly Plus subscription — grants access to premium content and features.

  2. One-Time Consumable purchases — includes Birth Charts with personalized recommendations, Courses, and Forecasts. These do not renew automatically and are stored locally on your device.

If you've previously purchased the in-app item, there’s no need to pay again to restore your access — even if you've switched devices or reinstalled the app.

Restoring Moonly Plus subscription on iOS
(Previous Device: iOS → New Device: iOS)

  1. Ensure that your device is signed in with the Apple ID used for the original purchase.

  2. Navigate to any Moonly Plus section of the app (such as a locked meditation or article).

  3. Tap on "Restore" located at the bottom of the paywall screen. This should restore your subscription and grant you access to Moonly Plus content.

Restoring Moonly Plus subscription on Android
(Previous Device: Android → New Device: Android)

  1. Ensure that your device is signed in with the Google Play account used for the original purchase.

  2. Your Moonly Plus subscription should automatically reconnect.

Cross-platform or Birth Chart / Course / Forecast restoration

Moonly Plus subscriptions are tied to the platform where they were originally purchased (App Store or Google Play). If you’ve switched from iOS to Android (or Vice Versa), your subscription won’t transfer automatically due to store policies.
​

The same applies to Birth Charts, Courses, and Forecasts — these are considered one-time purchases, not subscriptions. Since they are classified as consumable items, they may be lost if you reinstall the app or switch to a new device.
​
However, you do not need to repurchase them. If you’ve lost access, simply reach out to our Support team, and we’ll manually restore them for you.

To help us assist you faster:

  • Briefly explain your situation.

  • Attach a screenshot of your purchase receipt from Apple or Google Play.
    You can find it in your e-mail or by visiting:
    ​reportaproblem.apple.com (iOS)
    ​pay.google.com (Android)


​Feel free to contact us via the in-app Support section or at [email protected] if you have any questions or need assistance. Our team is here to assist in restoring your purchases efficiently 🌟

Did this answer your question?