Please make sure that the device is logged in with the same App Store account that made the original purchase.
To restore your Moonly Plus access, open paywall on any section of the app (for example, click on any locked meditation or article), and tap "Restore" at the bottom.
Just make sure the device is logged in with the Google Play account that made the original purchase. Your subscription should connect automatically.
If that didn't work, or if you changed your device platform (from Android to iOS / from iOS to Android) — please, contact us, describe this issue, and attach your payment proof. We will activate your subscription manually.