There are two main reasons for double charges:
Multiple payment methods added.
Different payment methods (such as cards, accounts, or subscriptions) may have been linked to your account. This can sometimes result in duplicate charges.Overlapping subscriptions.
If the Moonly Plus monthly or annual subscription was not canceled after purchasing the Lifetime access, charges may still occur.
If you notice that you were charged twice:
Please contact us through the in-app Support section or via [email protected].
Share payment receipts for both transactions. You can find these receipts:
In your e-mail inbox.
On the following platforms:
Android: pay.google.com
We will review your Moonly account, verify the charges, and assist with the refund process 🌕✨
