iOS Moonly Plus subscription
Ensure that your device is signed in with the Apple ID used for the original purchase.
Navigate to any Moonly Plus section of the app (such as a locked meditation or article).
Tap on "Restore" located at the bottom of the paywall screen. This should restore your subscription and grant you access to Moonly Plus content.
Android Moonly Plus subscription
Ensure your device is logged in with the Google Play account that was used for the original purchase. Your Moonly Plus subscription should reconnect automatically.
Cross-platform or Birth chart / Course restoration
If you’ve switched between Android and iOS devices, or if you’re trying to restore a Birth chart or Course purchase (as these are consumable purchases, they must be manually transfered per store policies), please reach out to our Support team for assistance.
To help us assist you quickly:
Explain your situation briefly.
Include a screenshot of your payment receipt from Apple or Google Play. You can access your purchase history via e-mail or by visiting reportaproblem.apple.com (iOS) / pay.google.com (Android).
Feel free to contact us via the in-app Support section or at [email protected] if you have any questions or need assistance. Our team is here to assist in restoring your purchases efficiently 🌟
